Cancellation of Orders:

You have the option to cancel your order within [number] hours of placing it, provided it has not already been processed and shipped. To cancel your order, please contact our customer service team immediately with your order details. We will make every effort to accommodate your request, but please note that orders cannot be canceled once they have been dispatched for delivery.

 

Refund Process:

Refunds will be issued for eligible cancellations and returns. If you cancel your order within the specified time frame and meet the criteria for cancellation, we will initiate a refund to the original payment method used for the purchase. Please allow [number] business days for the refund to be processed and credited back to your account.

 

Conditions for Refunds:

Refunds will only be issued for eligible products that are returned in their original condition. This means the product must be unused, undamaged, and in its original packaging. If the product is returned with any damage or signs of wear and tear, we reserve the right to refuse the refund. Additionally, refunds will not be issued for products that have been personalized or customized according to your specifications.

 

Damaged or Defective Products:

In the event that you receive a damaged or defective product, please contact us immediately to arrange for a return and replacement. We will cover the cost of return shipping for damaged or defective items and will send you a replacement as soon as possible. If a replacement is not available, we will issue a full refund for the damaged or defective product.

 

Physical Return Process:

To return a product, you must bring it to one of our physical store locations along with the original receipt or proof of purchase. Our store staff will inspect the product to ensure it meets the criteria for return and will process the refund accordingly. Please note that refunds cannot be processed for products returned by mail or courier service.

 

Refund Exceptions:

Please note that certain items are exempt from being returned or refunded. These include gift cards, downloadable digital products, and perishable goods such as food items. Additionally, refunds cannot be issued for products that have been used or opened, unless they are found to be damaged or defective.

 

Policy Changes:

We reserve the right to update or change our Refund and Cancellation Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically for updates or changes.

 

Contact Us:

If you have any questions or concerns about our Refund and Cancellation Policy, please contact our customer service team for assistance. You can reach us via email at support@wbicabooks.com or by phone at [phone number]. We are here to help and ensure that your shopping experience with us is satisfactory.